Refund and Returns Policy

We value the quality of our products and services, so before sending out the package, we have to check the product again and pack it ourselves.

1. Cancellation policy:

Orders can only be canceled prior to shipment. Buyers need to contact us first to explain the reason, and our sales manager will arrange cancellation within 2 working days.

All shipped orders are non-cancellable.

2. Return policy:

What to do if the item is defective?
We are sorry that this item is defective, we will proactively take care of such incidents. We also need your help.

First: If the item is defective, please notify us within 3 days after delivery.

Second: Please take pictures of the defective items and email us the pictures so that I can submit them to our technical director.

Third: If not recognized. All items must be returned in their original condition to be eligible for a refund or exchange. Buyer is responsible for all shipping charges incurred. But in order to make up for the loss of customers, we will give you some more discounts when you place an order through our evaluation.

3. Refund policy:

Payments will be refunded within 2 business days of order cancellation and return package delivery.

If buyers pay by Paypal, the money will be refunded within 2 working days; if by credit card or bank transfer, it takes 3-15 days or more for the bank to process the international refund, we appreciate your understanding and patience.
Notice:
1. All returned or refunded products must remain in their original condition. Unwashed, in original packaging with all original tags.
2. For hygienic reasons, we do not accept returns or exchanges for all underwear and stockings products.
3. We are responsible for the freight caused by product quality related issues. Customer will be responsible for shipping charges for other reasons such as color, size and preference.
4. Please contact us before returning, we do not accept uninformed return requests.

4. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team at:

Email: universebrend@gmail.com

Address: Romania

5. Changes to Policy

7.1. We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically for any updates.

Thank you for shopping at Divina Wears!

Soft & Chic