Shipping Methods

Transportation method.

Soft & Chic’s products are shipped almost all over the world. We provide a variety of shipping options for each country on the checkout page, and you are free to choose the shipping method you want.
We mainly transport our orders through international express companies such as DHL/UPS/FedEx/EMS/Yanwen.
Our orders are delivered door-to-door by default. That is to say, in most cases, the recipient does not need to perform any customs operations (provide documentation, pay customs duties, etc.), and we will be responsible for all processes during transportation.

1. Although we support global shipping, due to the particularities of some countries’ customs policies, we do not provide online shipping options, but you can contact us to get a quote.

2. In most cases, we provide full-process transportation services. However, if you encounter special circumstances, such as incorrect order information, random inspections by customs, etc., you may still be asked to provide information. This is just a matter of providing information as requested by them.

Order processing time.

Our order processing and processing time is 2-4 business days after your payment. The exact time will depend on inventory status, order size, and when the order is placed.
In order to ensure the quality of our products, each item needs to undergo strict quality inspection before being officially sent out. To ensure there are no quality issues and all your order items are packed in neat and high quality plastic bags.

Order tracking

Under normal circumstances, we will send you an order update email containing a tracking number after your order is shipped.

If your order shows that it has been sent, but you have not received the tracking number or it is unavailable, please contact us and we will update it in time.

Transportation costs and precautions.

We have gained membership with many international logistics companies and received great discounts. We also provide Free delivery For orders over $99 for almost all countries.

Notes：

1. Please make sure your delivery information is filled in correctly. If you find any errors, please contact us in time to make corrections. Changes are not supported after the order has been shipped and we are not responsible for any resulting damage.

2. According to US customs regulations, no customs duties will be charged for orders under $800(Exclude shipping costs).

3. Online shipping solutions do not support FBA addresses. If you need FBA service, please contact us.

4. The default transaction method is DDP (Delivered Duty Paid), which means we will help you pay the Customs duty. According to Canadian Customs regulations, no Customs duty is charged for orders under 20CAD (approximately US$15,Including shipping fee). If the order exceeds 20CAD, we will charge 18% Customs duty.  

5. The default transaction method is DDP (Delivery Duty Paid), which means we will pay the customs duties for you. According to British customs regulations, orders below 135GBP (approximately 155USD, including shipping) are not required to pay customs duties. If the order exceeds 135GBP, we will charge a total of 32% customs duty and VAT.

6. The default transaction method is DDP (Delivery Duty Paid), which means we will pay the customs duties for you. According to Norwegian customs regulations, orders under $30 do not need to pay customs duties. The online trading system currently does not support orders over $30 with a destination in Norway.

7. The default transaction method is DDP (Delivery Duty Paid), which means we will pay the customs duties for you. According to Swiss customs regulations, orders below 65 Swiss francs (approximately US$70) do not need to pay customs duties. The online trading system currently does not support orders over $70 with a destination in Switzerland.

8. Packages sent to Australia are tax-free up to US$640.For orders over $640, it is recommended that you use “Quotation Request” on the checkout page. We will contact you

9. Packages sent to New Zealand are tax-free up to US$630.For orders over $630, it is recommended that you use “Quotation Request” on the checkout page. We will contact you.

10. Orders shipped to Mexico are tax-free for orders under $100. For orders over $100, it is recommended that you use “Quotation Request” on the checkout page. We will contact you.

11. Orders shipped to Chile are duty-free if the price is less than US$41. The order must provide a valid TAX-ID of the recipient, otherwise customs clearance cannot be completed. For orders over $41, it is recommended that you use “Quotation Request” on the checkout page. We will contact you.

12. Orders shipped to Brazil are duty-free if the order is less than US$50. The order must provide a valid CPF of the recipient, otherwise customs clearance cannot be completed. For orders over $50, it is recommended that you use “Quotation Request” on the checkout page. We will contact you.

13. Orders shipped to Colombia are duty-free for orders under US$200. For orders over $200, it is recommended that you use “Quotation Request” on the checkout page. We will contact you.

14. Orders shipped to Peru are duty-free for orders under US$200. The order must provide a valid recipient’s DNI (can only be imported 3 times per year) Or RUC, otherwise customs clearance cannot be completed. For orders over $200, it is recommended that you use “Quotation Request” on the checkout page. We will contact you.

15. Orders shipped to Ecuador are duty-free for orders under US$400. The order must provide a valid recipient’s ID/RUC (the annual import quota is US$16,000), otherwise customs clearance cannot be completed. For orders over $400, it is recommended that you use “Quotation Request” on the checkout page. We will contact you.

16.South American countries have strict customs requirements and responsible rules. If you need help, please contact us in time.

17. According to the latest regulations of the European Union, all orders shipped to the EU will be subject to customs duties and VAT. The specific charging standards are as follows:

18.Greece: Not serving PO BOX addresses

19. For all African Countries There are no return and re-delivery service. Packages that fail to be delivered due to address issues, the recipient is not at home, etc. will be abandoned by default and no compensation service will be provided.

20. Jordan: 10% tariff is charged based on the order value, and the minimum tariff charge is US$7.1

21. Bahrain: A prepaid customs fee of $4/order will be charged, and 10% VAT will be charged based on the order product amount.

22. Kuwait: A prepaid customs fee of $6/order is charged, and 5% VAT is charged based on the order product amount.

23. Qatar: A customs data processing fee of $7/order will be charged.

24. Saudi Arabia: 15% VAT is charged based on the order product amount.

25. United Arab Emirates and Saudi Arabia: PO BOX addresses are not accepted

26. Kuwait, Bahrain, Qatar: P.OBOX address is acceptable, but please be sure to provide a phone or mobile phone number that can contact the recipient, otherwise our company will not be responsible for the failure of delivery.

27. Jordan: POBOX addresses are not accepted. Please be sure to provide an accurate address and accurate phone number, otherwise our company will not be responsible for the failure of delivery.